Because if you tell me yes, you may be the only company on the planet that this happens as I play in over 20 casinos? There, you will also see the exact amount that was credited to your account after completing the wagering of your free spins. The amount of your bonus after completing the free spins wagering was 8.9 EUR.
The visuals were sharp on both desktop and mobile, and I didn’t run into any technical issues during gameplay. I started with €0.50 spins to get a feel for the game’s rhythm and volatility. I decided to test Sticky Lips with a €40 budget and ended up playing for about 35 minutes.

Live Casino Games

  • If you’re looking to enjoy all the fantastic games on your iOS or Android device, then you’ll be happy to know that LuckyGem Casino has developed a separate mobile app that you can download.
  • Luckygem supports several cryptocurrencies, for which the minimum deposit amounts can range between €20 and €30.
  • You’ll fill out a few simple online forms with your personal information such as email address, password and currency.
  • In terms of gaming options, there won’t be any shortage of fantastic options to browse through and enjoy.
  • To log in in the future, simply use your registered email and password or again your Apple or Google account.
  • Unfortunately, at the time of writing this review, there is no direct telephone support line available.

The wagering is x40, separately applied to both the bonus funds and any winnings from spins. Here is a closer look at the top casino bonuses and promotions at Luckygem. And the payment methods – the wide range of options makes deposits and withdrawals easier. The game selection of over 7,500 titles and the welcome bonus of up to €4,000 and 400 free spins are enticing. These are top-tier casino game providers, which explains the reason for the high-quality games available at the Luckygem Casino.
To become a member of the exclusive loyalty program, an interested person must prove they are really devoted to LuckyGem casino. Apart from the loyalty program, the casino provides several daily rewards There is a very elaborate rewards program for the most devoted casino members. A minimum deposit amount is required to unlock the offer.
The funds should already be in your account. Based luckygem casino on these terms, your winnings have been adjusted to the correct amount, and we are pleased to inform you that your withdrawal has been successfully confirmed. We wanted to reach out regarding your recent withdrawal and clarify the situation. After attempting to withdraw, he found that only €445 was returned, and he learned from customer support that he needed to have manually closed the bonus limit to withdraw more, which he was unaware of.

Mobile Gaming in Luckygem Casino

You’ll receive match bonus funds for more than your first deposit. Get an introduction to the Ts and Cs prior to receiving a fresh casino bonus. According to the terms and conditions of this promo campaign, you can grab 125 bonus spins and lock in 100% bonus funds up to € 1000. This particular casino features 49 software providers that cover game types such as Baccarat, Craps, Lotto and Scratchcards.

Responsible Gambling, Customer Support & Security

Luckygem casino was launched in 2025, which makes it one of the newest entries in the iGaming world.

We champion verified reviews

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities. Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling. The reasons you cite in your refund request don’t represent a valid reason for us to ask the casino to refund you, as we are unable to ask online casinos for a refund due to licensing reasons.

  • Despite her completion of the verification process and multiple communications confirming the refund, the casino had not processed it.
  • We kindly ask you to check your account and confirm that the funds are visible on your side.
  • If you can’t find any comments right now, feel free to test out the online casino yourself.
  • Head to the Luckygem casino site using our safe link and tap the signup button to start registration.
  • Yes, all this does not exist in any company casino and sorry but I dare say it is an excuse of the company for not paying.

Just take a look at the list of major types of traditional games you could play in Luckygem Casino. Table and card games are accessible in this casino. You can relax while playing as the casino entertainment is commanded by random number generators (RNGs).
LuckyGem is a massive online casino that primarily welcomes players from the Netherlands, and promises to provide them with an unforgettable gambling experience by provding them with a competent library of online slots, live dealers, table games, crash games, and lotteries, all while featuring an extensive lineup of promotions and bonuses, as well as crypto availability. We evaluate online casinos based on user experience, game library, deposit and withdrawal options, bonuses as well as customer support. With the right bonus incentives, free spin bonuses are a type of casino bonus that allows players to spin the reels of a slot game a certain number of times without having to make a deposit. Finn and the swirly spin the welcome bonus includes a 100% match bonus up to €25 on the first deposit, the Agent Spinner Casino Real Money Bonus is a fantastic opportunity for players to win big and enjoy all the excitement of playing at a top-rated online casino. Similarly, players who are not aware of how much time they are spending on playing casino games are more than likely going to find themselves addicted at some point.

The deposit and withdrawal process at Luckygem Casino is straightforward, as multiple fiat-based and cryptocurrency options are available. Existing players can also claim free spin promotions at the casino, such as the Monday Reload. One is a MidWeek Reload promotion that offers 35% up to €500 on the first one-time deposit of €50 or more. Bear in mind that a minimum deposit of €20 is required to claim each of the deposit bonuses in the welcome bonus pack. By being active, regularly playing and depositing funds, the doors of the club will open up to you.
Every Thursday, live casino players at Luckygem can get a casino reload bonus of 100% up to €500. Newly registered players at Luckygem are eligible for a casino welcome bonus that can match their first four deposits. The most valuable option is the welcome package, which is divided into several deposits, while other bonuses are more suitable for loyal players. Luckygem offers different casino bonus options, which include welcome offers, high roller bonuses, sportsbook bonuses, reload offers, etc.
Our final decision was to credit the full winnings to the player’s balance, and this has already been completed. I don’t know if the casino will answer or avoid answering, I would just like to ask you if it’s possible to inform me of your final conclusion on this issue, simply for ethical reasons, so that I know if I was right or wrong in the whole matter. As this case has been open for some time, I’m eager to bring it to a timely conclusion. We kindly ask for your understanding and a little additional time to finalize our investigation and provide you with a comprehensive response. We are still reviewing this case and need a bit more time to complete a thorough assessment.
Nonetheless, withdrawals are processed within 2 days, with crypto and e-wallet payouts being the fastest. Nonetheless, the casino would benefit from providing a native app and offering telephone support, as these features are currently missing. They hold multiple licences with strict regulatory bodies and have a rigid game production process, ensuring a high level of fairness.

Casino VIP Club has 30 levels which support faster withdrawals and higher bonus options. Your feedback could also be helpful to others who are considering reaching out to us for assistance with online casino-related issues. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating. We consider this practice unfair unless the player was clearly informed in advance that even after completing the wagering requirements and having the maximum cap applied, the remaining funds or winnings would still be subject to the maximum win rule. I have reviewed the player’s game log and would like to share my observations.
No, there is no need for you to enter promo codes for bonuses at Luckygem. We have analysed the most common issues on the sites that players have left feedback on. However, the search section was not working and it was not possible to search for games.
We are extending the timer by 7 days. We would like to ask the casino to reply to this complaint. I’m currently awaiting feedback from the casino team regarding my latest questions, which should help shed more light on what happened. While the sequence of events differs somewhat from how you previously described it, this amount plays a key role in the matter. I have shared my thoughts on the appropriate step in the email and am looking forward to your timely response. Based on my current understanding—although the evidence is presented in a somewhat unclear format—it does appear that the player’s winnings were capped on two separate occasions.
We only contact players through this official complaint thread or via @casino.guru email addresses. It loads faster, offers special bonuses, and works offline. That is why it collaborates with GambleAware to help players stay in control of their gaming habits. Luckygem also promotes responsible gaming and ensures that players always play responsibly. The sections from slots to instant games cover a wide range of tastes. Use your bonus funds and free spins, then complete the x40 playthrough on both parts before the 14-day limit expires.
Please also note that your first withdrawal was canceled because the KYC procedure was not completed at that time, which is required for all withdrawals to ensure account security. „Upon fulfillment of the wagering requirements, the maximum amount that may be withdrawn is limited to fifty (50) times the original bonus amount, unless otherwise specified in the applicable bonus terms.” He felt deceived by the casino’s policies regarding the bonus and maximum withdrawal limits. This online casino has a fun and playful design, and our expert review team has looked at everything the best resorts have to offer. The play hook is largely what you would expect from a slots game, with the added ability to share the results of each spin.
Nonetheless, the casino offers free transaction processing. These casino payment options include credit/debit cards like Visa, e-wallets like Skrill, and cryptocurrencies like Ethereum. Remember to deposit €20 or more to claim the welcome bonus. In addition to regular promotions, Luckygem Casino has a VIP Club for incentivising players. Every Monday, you can claim 100 free spins casino offer on the Le Bandit slot from Hacksaw. Most of its offers can be claimed with as little as a €20 deposit.
I found the claiming process simple, with the bonus credited automatically after my initial deposit. I tried several games including Sticky Lips and Home of Thor, which both ran smoothly on desktop and mobile. The slot collection dominates the game library, with titles ranging from classic fruit machines to feature-rich video slots. Instead, just make a qualifying deposit and trigger the specific bonus.
All important sections – games, promotions, VIP club, support, and app, among others, are located on the left-sided menu of the screen. Customer support at Luckygem is available via email – , but you can also get in touch with agents much faster via live chat. Once you choose a crypto, you will notice a built-in converter that will tell you how much your deposit will be worth in fiat money.
Luckygem Casino accepts over 30 cryptocurrencies for deposits and withdrawals, including Bitcoin, Litecoin, Ethereum, and Tether. The operator uses SSL and other advanced technologies to secure its platform and keep players safe. Although a new online casino, Luckygem has impressed us with its offerings.
Please forward the request for a refund originally addressed to the casino to my email at email protected Casino.Guru will never ask for payments or access to your accounts to complete KYC. This casino has been telling me for months that they will refund me, but I still haven’t received anything